Everything on this website — Exam Material, games, and guides — is free. There's nothing to refund here.
The Clocked-Out app is sold through the Apple App Store and Google Play. Purchases made there are billed, and refunded, entirely under Apple's and Google's own policies — not a separate policy on this site:
If you need help locating a purchase, reach out to support@clocked-out.com — but the refund itself is processed by the store you bought it through, not by us directly.